Delivery and Returns

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Delivery

All items are made to order to please allow 28 days from the date of your initial order with payment. You swimming instructor will bring your items along to your swimming lesson once they are ready. If you would like the items posted to you then we offer P&P by second class mail to UK only.

UK Mainland - We offer FREE FIRST CLASS DELIVERY to the UK mainland on all orders £50 and over. For orders under this amount, a £5.95 charge applies to cover picking, packing and postage costs.

Alternative Delivery Address

If you would like us to deliver to an alternative address rather than your registered billing address, simply e-mail us your order details and the alternative delivery address at jo@watersprites.co.uk within 5 days of placing your initial order.

Damaged or Missing Order

If your goods have either been received as damaged or are missing please contact customer services immediately, either by email: jo@watersprites.co.uk or by calling 07890 295216 or 01949 836923.

For UK orders, if your goods are missing we have to wait 7 days past the standard delivery time, we can then re-send the goods. Customers should obtain proof of postage when returning goods to us. It is also advised that for high value goods they are sent by recorded delivery service as we can not be responsible for non delivery of returned items:

Returns

Please contact us on 07890 295216 or 01949 836923 within 48 hours if you are at all unhappy with the goods that you have received. If you have any difficulties purchasing items through the website then please contact us on the same numbers or you can e-mail us at jo@watersprites.co.uk.

Goods received may be returned within 28 days of purchase for a full refund (less postage costs) providing they are unused and still in a re-saleable condition in their original packaging with the exception of personalised items which are non-returnable.

Please return to Water Sprites, 5 Mallow Way, Bingham, Nottinghamshire, NG13 8XD. Water Sprites will not pay the cost of postage for you to return the goods to us. This does not affect your statutory rights if the goods are damaged or faulty in any way.

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Baby Sprites Under 8 Months

Baby Sprites 8-18 Months

Baby Sprites 18 Months +